"The world does not reward honesty and independence, it rewards obedience and service. It’s a world of concentrated power, and those who have power are not going to reward people who question that power."-Chomsky

"The trouble with self-delusion, either in a person or a society, is that reality doesn't care what anybody believes, or what story they put out. Reality doesn't "spin." Reality does not have a self-image problem. Reality does not yield its workings to self-esteem management." -J.H. Kunstler

"You don't need a weatherman to know which way the wind blows."-Dylan
Showing posts with label Greyhound Customer Service. Show all posts
Showing posts with label Greyhound Customer Service. Show all posts

Wednesday, January 27, 2010

1/27/10: 2010 Launch-Viva El Perro Sucio!

The ONLY reason Greyhound is still in business is because it's a monopoly. Every year, they find new and astounding ways to baffle me with what I believed to be futility. I've since realized that it's not "futility"; they just don't fucking care. They don't have to! Why has this company been granted National Bus Line status? More on this latest vulgar display to come...

To catch you up: The remainder of January was spent sporadically chatting with Chris and adjusting my "schedule of intentions" around a string of Pacific storms. Chris had made his way from Denver to Los Angeles to see family making this a prime opportunity to consolidate a few different ideas:

1) Getting together with him to see where we each were nearly a year after boarding the Veggie Bus
2) This is the prime time to pay a visit to Slab City-in the California desert
3) Seeing an old high school friend of mine friend who now lives in Phoenix


When Chris made his abrupt decision on when to go to LA, early in January, I figured it would be worth accelerating my "plans"  (ha!) by a couple weeks in order to accommodate the opportunity. Originally, it appeared as though 1/17 would be the [first?] 2010 departure date...until the storms began battering southern California & Arizona. Chris was buried with family beneath 5 FEET of snow in a cabin near Big Bear while the California and Arizona desert experienced flooding of biblical proportions; at least it seemed that way to them.

With the storms, Chris repeatedly delayed his departure east, which in turn allowed me to creep further toward, and then to, my original date: 1/27. In the end, it worked out perfectly. It would be 1/27 after all, and I was quite glad after seeing news footage that I was NOT in the desert during these storms. In fact, we would all see the effects of these storms first-hand later on.

After coordinating with El Jefe in Phoenix, and having a nice last week in Santa Fe, on January 27, I found myself on the way to Albuquerque to catch the 11:15pm bus for Glendale, AZ. My girlfriend and I had a nice conversation on the way, and it repeatedly struck me that leaving for Phoenix felt similar to departing for Devils Tower last August. We said our goodbyes, and I found myself on that metaphorical "on-ramp" again.

The bus boarded late and was 30-minutes behind to begin with. I was exhausted and fell asleep before the bus had even left the city sprawl.

Imagine my surprise when I woke up a few minutes later to see the bus back at the Albuquerque terminal! Just sitting there. No explanation. Nothing. Just baggage handlers acting like mechanics and checking something on the bus. After 30-45 minutes, the driver finally shared with us that the bus was getting no heat and that we may need to switch buses if it couldn't be fixed. Story: meet theme.

An hour later, we were still on that same bus. Still not moving. Still with no idea of what was going on. The bus was scheduled to arrive in Glendale, AZ at 7:45am, and El Jefe didn't work until 1:30 which gave a 5:45 window on an 8-hour ride, so I felt safe. Others, however, were not so lucky and quite pissed off that they were going to miss their connectors...and were not being told details.

At 2am we were finally herded like cattle aboard another bus and again on I-40 toward Flagstaff. I chose to remain awake this time to observe the ruckus if we were delayed again! Now over two-hours behind, and likely arriving at 9:45 rather than 7:45, I figured Jefe could sleep in a bit so (selfishly) this wasn't a complete clusterfuck.

I awoke periodically through the night to the sight of slick roads due to a moderate snowstorm in Arizona. At 6:45, I discovered to my utter dismay that we were still an hour EAST of Flagstaff! I called Jefe to let him know, and resigned myself to fate. A couple hours late isn't so bad as long as nothing else happened.

As long as "nothing else happened?" Ha! This is El Perrito Sucio!

The driver emphatically told everyone that we would be in Flagstaff NO LONGER than 5-minutes. Forty-five minutes later the driver had vanished and the passengers were something a bit south of restless. To complicate matters, Flagstaff had received the same 5-FEET of snow as Big Bear thus the terminal was closed out of fears the roof may collapse from the snow's weight!

An hour after arriving, a woman intending to board in Flagstaff instantly became the target of wrath when some especially abrasive passengers assumed we were being held up by HER for some reason. Despite her gladly joining the chorus of frustration, and even laying on the bus's horn to hurry things up, she was understandably upset by how other passengers treated her and decided to find other means by which to travel.

Shortly after she left, the bus driver returned to admonish the mob insisting she had nothing to do with the delay. When he didn't respond to my query, "Then, what the fuck IS the delay?", I politely offered that perhaps the loss of her patronage was then HIS fault, not the fault of passengers who had been abandoned then ignored for FOUR hours on this supposed 8-hour ride.

Did he think we'd go Hymn Time Country Style? Reenact episodes of Gilligan's Island? It was closer to Mutiny on the Bounty.

Near 9:00 (two hours after this "5-minute" stop began), I became concerned. If this went on much longer, I was in real danger of missing my ride. Thankfully, the driver came out to confirm another rumor: that he was awaiting a fax from Greyhound; one clearing him to continue on to Phoenix, presumably due to driver time-limitations. A few minutes later, the fax had come and we were mercifully on our way south mocking the bus driver, and organizing to be sure that no one on that bus paid for the ride.
Somewhere near Sedona
Despite my concerns, things worked out fine. The bus arrived in Glendale with enough time for Jefe to pick me up AND get to work, leaving me at his house to contemplate what came next...

Monday, August 11, 2008

8/11/08: Denver V-Plans of Mice and Men

Monday morning and early afternoon was spent working and trying to figure out this next step. Eric offered to let me stay at his place for the night so I could catch the 10:30 am bus to Santa Fe on Tuesday, if need be.

Some people may be a bit confused, and with good reason. I had a plan (ha!) when I arrived in Denver from Idaho almost a month ago, but somewhere along the way, the inspiration and motivation to go to New York City and Maine left me, if it was really ever there at all. I have never been a big fan of NYC, and have already spent a small amount of time there, in Brooklyn during the anti-war march in 2003. I have no interest in enduring a “San Francisco on Steroids” experience. In retrospect the idea was probably a temporary sedative to allow me to focus on the real purpose of this interlude. I do want to see New Hampshire and Vermont, and I will. I just don’t feel a compelling urge to do it now.

So, on went the day. I had pretty much resigned myself to the fact that I was returning to New Mexico for lack of a better plan, figuring that I could get to work on stashing money for this winter’s trip south.

The problem was that there was only ONE bus from Denver toward Albuquerque per day, when there used to be FOUR, and I‘d missed it. That meant I had to hang out at Eric’s, or in the woods, until morning. I tried to contact Greyhound to inquire about the AAU “Americanos Americana” line that they list on their website. It goes to Albuquerque, with a stop in Santa Fe, at 6:30 every evening. However, that route does NOT seem to offer the option of getting OFF the bus in Santa Fe! I got no answer during the entire 40-minutes I tried to contact them. This coupled with Greyhound’s blatant disdain for any other kind of customer service, and the fact that they were raising their fares and cutting routes …I became irritable. (Shocking. I know.) I used to enjoy Greyhound. Yeah. I seem to be the only one! Now it just seems like cattle car service.

I finally gave up and decided to try to call my trucker friends, Ken and Cesar, to see if by chance they were near, or would be near, Denver. I got a hold of Ken and was amazed, shocked, and floored by the fact that he was back in Idaho, and on his way back to Tampa. Through Denver. THE NEXT DAY. He told me that he was headed through Nashville to drop off a load, and that I could either ride there, or all the way to Tampa if I liked. I had no clue what to tell him; he said to get in the truck and decide on the way.

I was NOT returning to Santa Fe. This phase of the trip would continue.


The term coincidence was mentioned, and then brutally mocked. This made this Denver ‘experience’ feel like a longer, drawn out rerun of McCammon, and not just because it would again be Ken that I was leaving with. Denver was a bit of a struggle this time, mostly of my own cause. I spent the day stressing about ‘what I’m going to do’, and again, the solution presented itself in its own time. I didn’t talk a lot about this, but it occupied my mind for most of the night. A lesson I just can’t seem to learn.

Ken set into motion a strange, quick moving chain of events. I had already finished packing and arranging a ride with Eric to his house, then Chris and I devised a plan where I would serve as a Bivy Guinea Pig. For those that don’t know, a bivy is essentially a waterproof sleeping bag cover that also covers your head. They usually weigh about a third to a quarter that of a normal tent, and take MUCH less space. The downside is, of course, that you can’t sit up, nor can you place the pack INSIDE with you, meaning that a more elaborate rain cover system is needed to keep it from getting waterlogged in the inevitable downpour.

We walked down to REI and put an Outdoor Research ‘Alpine’ 4-season bivy on his credit card. REI’s got the best return policy. If you’re not satisfied, for any reason at any time, bring it back for a full exchange or refund. (I pity the price gouging ’local’ outdoor- store in Santa Fe when the REI finally gets built!) I could take the bivy east, get rained on, and if my review was satisfactory we would get another before South America. If it blows? Return it with no damage done. A fine plan indeed.

I had called & sent emails to two friends: Kim in Nashville and Nikki in Tampa. I had a pretty good indication of how this was going to go after I called Nikki and someone, who sounded an awful lot like her, answered but said that they weren't Nikki and didn't know who she was! I had left Kim a voicemail, and she returned the call on the walk back from REI. She said I could stay with her for a day or two on Nashville, and to just let her know if I decided to. Nikki emailed me back later claiming that her number had NOT changed, yet no one had called and she didn't know what I was talking about! O...K then.

Removing the tent made a huge difference. Suddenly the backpack was not only lighter, but suddenly cavernous! I could now downgrade the pack, but thought it better to have too much room than not enough. Also, I could add another pair of pants and STILL be lighter. As I was about to leave for Eric’s, we weighed the pack in at 43#. Considering I left Denver on May 20th with the same pack weighing 55#, I’m quite thrilled. I also discovered that, for the first time since high school, I was below 160# myself! I have dropped 45 pounds in the last 15 months, and 30 in the last four alone. Yes…I AM proud, thank you.

Chris and I said our goodbyes and it was off to Eric’s place after a trip to McDonald’s and to the Skylark Lounge on Broadway for some PBR and a final rantfest. This is in the neighborhood I lived in when we left Denver last summer, and it was nice to be back there hanging out. I love Capital Hill too, but it’s a bit ‘hip’ for me.

We got back to Eric’s place, and since Ken wasn’t going to be arriving until 4:30-ish the next day, I had one more day to work. I slept on his floor…and like a stone.

Sunday, October 15, 2006

10/15/06: Bike Tour-Prelude Update #4

Bruno finally got here last night, after spending nearly 60 hours on a bus! Crossing the border was uneventful, after that dealing with Greyhound's profound lack of customer service was the biggest challenge. The bus got to Denver on time after a six hour customer service related delay in Kansas City, and we were able to be there when he arrived.

Now it's a matter of waiting for the bike to arrive, so we'll have most of the week to get acquainted and come up with a rough idea for the 'plan'. Not much else to do until then, so we'll take him up into the mountains either tomorrow or Tuesday, and basically just hang out for a few days. We get along well, but the anticipation of getting on the road is getting difficult for me. I've tried not to bombard him with too much, although the thoughts of the trip pretty much dominate my mind these days!